Sales: 03303 322 575

compare 0

You have no items to compare.

Shopping Cart - 0 item

You have no items in your shopping cart.

General Terms and Conditions

1. All goods sold are subject to these terms and conditions of sale. No addition, alteration, variation or waiver of any term of these conditions of sale shall be binding unless agreed in writing with the parties. The customer shall be deemed to have agreed to these conditions in relation to any transaction between the two parties.

2. No customer terms and conditions of purchase or no other warranties, standards, specifications and other matters whether written or oral, express or implied, shall form part or deemed to be incorporated into this contract unless agreed in writing by an authorised officer of each party.

3. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

4. Sound Asleep reserves the right to change the terms and conditions from time to time.

5. Nothing in these terms and conditions shall affect the statutory rights of the consumer.

6. These conditions of sale shall be governed by and construed in accordance with English law and each party agree to submit to the exclusive jurisdiction of the English courts.


7. The customer (Buyer) shall be responsible for ensuring the accuracy of all details provided when completing the order. Sound Asleep is not obliged to accept the order unless all details requested on the order form have been completed correctly.

8. Order process: •Customer to complete in full the customer order form. •On receipt of your order we will send an acknowledgement email confirming the status of the order. •Your order will be delivered by a courier of our choice.

9. All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

10. No customer orders shall be deemed to be accepted by Sound Asleep until we confirm acceptance of an order by e-mail.

11. Sound Asleep is entitled to refuse any customer orders and will not be required to provide an explanation.


12. The goods will be delivered to the customer at the address detailed on the order form.

13. Delivery is limited to within the United Kingdom.

14. Goods are normally dispatched within 48 hours of receipt of order (excluding weekends and bank holidays).

15. There are 2 deliver options, Express (3 days) and Free (7 days).

16. We aim to have stock available on all items and to deliver goods to your home address within the timescales appropriate to the delivery option selected.

17. In the event that you miss your delivery, a card will be left with contact details for collection.

18. The risk in the goods shall pass to the customer on delivery.

19. Any dates quoted for delivery of the goods are approximate only and Sound Asleep shall not be liable for any delay in delivery of the goods however caused.


20. The price of the goods will be the price detailed on the order and will include V.A.T. Any relevant delivery charges will be detailed separately.

21. Payments for customer orders can be made by either credit, debit cards or PayPal. By placing a customer order, you, the customer consents to payment being charged to your credit card on the order form provided. We accept major credit and debit cards including Visa, Visa Delta, Visa Electron, Mastercard, Switch, Solo, Diners and JCB.

Description of goods

22. Sound Asleep has taken all reasonable care to ensure that all details, descriptions and prices of products appearing on the website have been fairly represented and described. However, the illustrations are for representative purposes only and the products may differ slightly from the images shown.

23. Sound Asleep reserves the right to substitute products of a similar description and of at least the same quality if the requested goods are not available. In this unlikely event the customer will be entitled to a full refund within 14 days of receipt of the order, should the substitute product not be acceptable.

Cancellation of order

24. Under the Consumer Contracts Regulations 2013 (Distance Selling) you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. Unless the goods are faulty, damaged or incorrect we will not pay for the return postage. You must return the goods within 14 days of notification. Reimbursement will occur once the item has been returned or evidence is produced that the item is being returned.

25. If the item(s) have not been dispatched we will cancel the order and we will refund payment in accordance with our refund policy in section 6 below. If the item(s) have been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the item(s) are returned to us and we will refund in accordance with our refund policy in section 6 below.

26. Sometimes you may not be able to part cancel an order. If this is the case, Customer Services will explain this to you.

Refunds and cancellation

24. If the goods supplied are incorrect, faulty or damaged on delivery we will either exchange the product or supply a full refund. In this event please contact us at On receipt of your goods please check to make sure the product is not faulty before use. This does not affect your statutory rights.

25. In the interests of hygiene we are unable to offer a refund on any duvet, pillow, mattress cover or bedlinen, unless the product is faulty. This does not affect your statutory rights.

Intellectual property and right to use

26. All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors.

27. You, the customer, acknowledge and agree that the material and content contained within this website is made available for personal non-commercial use only. You agree not to commercially exploit or create derivative works of such material and content.

Limitation of liability

28. Sound Asleep shall not in any event be liable for any loss of profit or other indirect or consequential loss or damage howsoever arising.

29. Except as specifically provided in these terms and conditions, Sound Asleep shall be under no liability for any loss or damage whatsoever attributable to any act, default or failure to carry out the contract terms.

30. If the ability of Sound Asleep to perform its obligations is limited, delayed or prevented in whole or part by any reason whatsoever not reasonably within the control of Sound Asleep, then Sound Asleep shall be excused, discharged and released without penalty from performance of the contract to the extent that such performance is so limited, delayed or prevented.